• Services and Supports

  • Facility Management
  • Network Support
  • Remote Infrastructure Management
  • Antivirus Support
  • Mail Solutions
  • Internet Security & Firewall
  • Data Recovery

Facility Management

ITCG has been providing Facility Management services to Various large clients wherein they take care of the complete IT Infrastructure right from Desktop, Laptops, Switches, active as well as passive components of Networking, Servers, Firewalls, Applications as well as Video Conferencing setup, maintenance & troubleshooting.

We provide skilled manpower to organizations who are interested in outsourcing their IT department or IT activities to professional organizations like us.

Under this, they get the following benefits :

  • Immediate replacement of Engineer in case any person leaves the job or is on a sick leave.
  • Backup of a team of Skilled manpower with various competencies.
  • No. company perquisites to be given to the person.
  • Hire and fire policy.
  • Value for money spent.
  • Higher efficiency of work.

Network Support

ITCG Provides Network support for small, medium as well as large enterprises. Under our Network support services, we cover the following.

  • Troubleshooting and monitoring of Networks / PC and Attached Peripherals, (Routers, Switches, Hubs, Network Printers etc..)
  • Managing & Maintaining of Multiple Domains Environments.
  • Maintenance and Security of Databases ( SQL Server, Oracle, Sybase )
  • Seagate (Crystal Reports)
  • CNE / MCSE Level support for Novell NetWare / NT / 2000 Server.
  • Resident engineers.
  • Custom service contracts to fit your specific needs.

Remote Infrastructure Management

  • ITCG Solutions Pvt. Ltd. has a vast experience as well as exposure in this field of Infrastructure management.
  • Under the Remote Infrastructure management, we install, manage, troubleshoot as well as optimize your servers, desktops, routers, manageable switches, firewalls as well as video conferencing devices that are possible to be accessed remotely.
  • Our outsourced management solutions are flexible and cover several areas, including.
  • Firewall & VPN management services.
  • Network monitoring & management services.
  • Application performance monitoring & management.

This leads to the following advantages:

  • Reduced capital expenses.
  • Increased revenue and profitability.
  • Multi-vender and Multi-technology support.
  • Flexible client server architecture ensures global scalability.
  • Central data repository for billing accounting and management.

Antivirus Support

ITCG is into providing specialized support services of Antivirus deployment across the Enterprise. We provide Enterprise vide Antivirus management services and currently have more than 5000 desktops under our Antivirus support contract.

ITCG support the following Antivirus products.

  • eScan
  • Kaspersky
  • Mcafee
  • Msecure
  • Symantec
  • Trend Micro

Mail Solutions

ITCG Provides email solutions suited to the size and requirement of the customer. We setup, configure and troubleshoot the following products for emailing, messaging as well as collaboration purposes.

  • Microsoft Exchange
  • PostMaster
  • IBM Lotus Notes
  • Zimbra / Linux based Mailing solution

Internet Security & Firewall

Security has always been a concern by most of the companies across the globe. With increasing globalization and extending networks, it becomes extremely important and necessary for organizations to have their Internet & Network security tightened.

ITCG has been in the Internet Security domain since more than 15 years. The first firewall sold by us was in 2002. Currently with the increasing use of Internet, it has become mandatory for every organization whether big or small, to have a firewall as a part of their IT infrastructure. Firewalls are now UTMs (Unified Threat Management) devices that would not only block the unauthorized access from outside world but also help manage the contents that passes from internal network to & from the Internet cloud.

Currently we provide Security solutions using one or more of the below products:

  • SonicWall
  • Sophos
  • Symantec

Data Recovery

ITCG with its domain expertize on Data management, is also providing specialized Data Recovery services wherein we provide Data Recovery from HDD / DVD / Cards etc. We have been providing Data recovery Services since more than 15 years and have recovered data from hundreds of Hard disks with full satisfaction of the customer.