ServiceDesk Plus
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ServiceDesk Plus is a comprehensive IT service management (ITSM) software developed by ManageEngine, a division of Zoho Corporation. It is designed to help organizations manage their IT infrastructure and services efficiently. Here's a brief description of its key features and functionalities:
Incident Management: ServiceDesk Plus allows users to log, track, and resolve IT incidents effectively. It streamlines the incident resolution process by automating ticket creation, routing, and escalation.
Problem Management: It facilitates the identification, analysis, and resolution of underlying problems to prevent recurring incidents. Problem tickets can be linked to related incidents for better tracking and resolution.
Change Management: ServiceDesk Plus helps manage IT changes by providing a structured approach to plan, approve, and implement changes while minimizing disruptions to IT services.
Asset Management: It enables organizations to track and manage their IT assets throughout their lifecycle, from procurement to disposal. This includes hardware, software, and other IT resources.
Service Catalog: ServiceDesk Plus offers a user-friendly service catalog where users can browse and request IT services. Service requests are automatically routed for approval and fulfillment.
Knowledge Base: It provides a centralized repository for storing and sharing IT knowledge articles, FAQs, and troubleshooting guides. This helps users find solutions to common issues and reduces the resolution time for incidents.
Self-Service Portal: ServiceDesk Plus includes a self-service portal that empowers users to log incidents, request services, and access knowledge articles without contacting the IT help desk, thus reducing the workload on IT staff.
SLA Management: It allows organizations to define service level agreements (SLAs) for different IT services and track their compliance. Automated notifications ensure timely resolution of incidents and adherence to SLA targets.
Reporting and Analytics: ServiceDesk Plus offers customizable reports and dashboards to monitor key IT service metrics, track performance trends, and identify areas for improvement.
Integration Capabilities: It integrates seamlessly with other IT management tools and third-party applications, allowing for a more holistic approach to IT service delivery and management.
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Accops BioAuth
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Accops BioAuth is a comprehensive biometric authentication server providing fingerprint and face authentication solutions. With its unique architecture, BioAuth can be used to quickly enable biometric-based multi-factor authentication to any corporate application or PC or laptops. Highly regulated industries, such as Banking, Financial Services, BPO/KPO, and Pharma; and ITeS companies servicing them find Accops BioAuth a helpful tool that help them avoid months and years of application change management while providing flexibility of multiple scanner support.
Organizations can choose between fingerprint and facial-based authentication or bring their own fingerprint scanners and use BioAuth to manage the biometric data capturing, enrollment, identification, and authentication of users. BioAuth’s flexible workflow enables the maker-checker process for user onboarding possible in any complex organizational structure.
BioAuth provides support for multiple fingerprint readers as well as Microsoft Windows WinBIO. With its flexible integration framework, and professional services available from Accops, any new customer-provided fingerprint reader can also be integrated.
BioAuth integrates out of the box with Accops HySecure to enable strong MFA to remote users. When integrated with Accops HyID, BioAuth can be used for any corporate application that supports Microsoft Active Directory or SAML protocol for authentication. BioAuth can enable biometric-based logon to Microsoft Windows PC and laptops, providing a seamless login experience to domain users as well as workgroup users.
ServiceDesk Plus
ServiceDesk Plus is a comprehensive IT service management (ITSM) software developed by ManageEngine, a division of Zoho Corporation. It is designed to help organizations manage their IT infrastructure and services efficiently. Here's a brief description of its key features and functionalities:
Incident Management: ServiceDesk Plus allows users to log, track, and resolve IT incidents effectively. It streamlines the incident resolution process by automating ticket creation, routing, and escalation.
Problem Management: It facilitates the identification, analysis, and resolution of underlying problems to prevent recurring incidents. Problem tickets can be linked to related incidents for better tracking and resolution.
Change Management: ServiceDesk Plus helps manage IT changes by providing a structured approach to plan, approve, and implement changes while minimizing disruptions to IT services.
Asset Management: It enables organizations to track and manage their IT assets throughout their lifecycle, from procurement to disposal. This includes hardware, software, and other IT resources.
Service Catalog: ServiceDesk Plus offers a user-friendly service catalog where users can browse and request IT services. Service requests are automatically routed for approval and fulfillment.
Knowledge Base: It provides a centralized repository for storing and sharing IT knowledge articles, FAQs, and troubleshooting guides. This helps users find solutions to common issues and reduces the resolution time for incidents.
Self-Service Portal: ServiceDesk Plus includes a self-service portal that empowers users to log incidents, request services, and access knowledge articles without contacting the IT help desk, thus reducing the workload on IT staff.
SLA Management: It allows organizations to define service level agreements (SLAs) for different IT services and track their compliance. Automated notifications ensure timely resolution of incidents and adherence to SLA targets.
Reporting and Analytics: ServiceDesk Plus offers customizable reports and dashboards to monitor key IT service metrics, track performance trends, and identify areas for improvement.
Integration Capabilities: It integrates seamlessly with other IT management tools and third-party applications, allowing for a more holistic approach to IT service delivery and management.